Welcome to the Matidor Technologies Inc. (“Matidor”, “we”, “us”, “our”) privacy policy (the “Privacy Policy”). We are committed to the secure handling of Personal Data in accordance with the most comprehensive privacy regulations and procedures applicable to us. Here we’ll explain how we collect, use, disclose and store Personal Data from your use of our website, products, subscription services, training and customer support services (collectively, the “Services”).
1. Definitions
“Personal Data” means any information relating to an identifiable individual and includes information that, while on its own may not identify an individual, may identify an individual when combined with other information. Some examples of Personal Data include names, addresses, e-mail addresses, phone numbers and online identifiers.
“Process” or “Processing” means any action that a person can take with respect to Personal Data, including collecting, using, sharing, storing, and altering Personal Data.
We may collect Personal Data in order to fulfill the following purposes (the “Purposes”):
to provide our Services to you;
to collect and process payments for Services;
to respond to your communications with us;
to contact you about updates to the Services, internal marketing and promotional offers, and service- related communications;
for internal statistical and operational purposes to better understand how our Services are used;
to improve our Services; and
to carry out any other purpose which is disclosed to you and for which you consent, or as is otherwise permitted by applicable law.
4. What Personal Data We Collect
General. Personal Data that we may collect through your use of the Services and/or any of your communications with us includes, without limitation:
your first name, last name, email address, your availability, geographic location information, employment, commercial information and information provided through the use of our Services;
payment information (e.g., billing address, credit card information, and banking information) to be used to pay for Services;
third-party information that you provide us through the use of our Services;
information about how you use the Services (e.g., the duration of your visits to our website, and the time and frequency of your visits to our website), so that we can improve the effectiveness and function of our Services; and
information about your computer or mobile device, such as your Internet protocol (IP) address, device ID, browser and operating system type, resolution of your screen, language settings in your browser, referring URLs, and other technical information so that we can secure our Services and improve their effectiveness and function.
Sensitive Personal Data. We don’t typically collect Sensitive Personal Data. In the event that we do, we will ask for your explicit, written consent before we collect any Sensitive Personal Data from you, unless another legitimate basis exists for collecting such data pursuant to applicable law. “Sensitive Personal Data” means data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or sex life, sexual orientation; genetic data; or biometric data.
5. How We Collect Personal Data
Collection through Services. We may collect Personal Data from you and any devices that you may use when you:
Provide information to us through your use of our Services (e.g., you access our website and voluntarily provide your name and email address; you access our website and we automatically collect data on your activity on our website through the use of cookies);
Communicate with us;
Subscribe to our mailing lists; and
Otherwise access and use our Services.
Cookies. We may use cookies and similar technologies to track and analyze user activity in order to improve our Services and improve your experience. A cookie is a tiny element of data sent to your browser from a website. The cookie is stored on your hard drive so that your computer or other device may be recognized while you interact with the website. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. Your computer also provides you with the ability to clear all cookies that have been stored onto your hard drive, should you wish to do so. However, please be aware that you may be unable to access certain parts of the Services if you block or disable our cookies. For more information about cookies, please see: https://www.allaboutcookies.org/.
Web Analytics. We may use third party analytics services (e.g., Google Analytics) in order to better understand the user experience on our website, including without limitation:
how you reached our website;
the website you came from;
how long you stayed on our website;
what pages you looked at;
how many pages you looked at;
what buttons you clicked;
what browser you are using; and
what device you are using.
Any use of analytics services by us will result in analytics providers collecting your Personal Data when you access and use our website. These third parties may set and access their own tracking technologies (including cookies and web beacons) and may otherwise collect or have access to your device identifier, site usage information, and related information about you. If you do not wish to participate in web analytics, you may be able to download an opt-out browser add-on. Your web browser may also allow you to set a “Do Not Track” signal when you use online services. To learn more about “Do Not Track” signals, visit http://www.allaboutdnt.com/. You may also contact us at the “Contact Us” section below regarding any questions about web analytics services that we may use.
Third Party Data. We may also obtain Personal Data from third parties. We protect such personal Data according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data and applicable laws.
6. Grounds for Processing Personal Data
General. We will not process your Personal Data without your consent, unless we are permitted or required to do so by applicable law. Your consent may be express or implied. The type of consent we may rely on in processing your Personal Data will vary based on your reasonable expectations, the sensitivity of your Personal Data, and the circumstances surrounding the collection of your Personal Data. Express consent is when you willingly agree (e.g., orally, in writing, or electronic agreement) to the processing of your Personal Data for particular purposes. Implied consent is when:
you do not expressly give consent, but you rather volunteer Personal Data for obvious purposes that a reasonable person would consider appropriate in the circumstances; or
you are given notice and a reasonable opportunity to opt-out of your Personal Data being processed for specified purposes, and you do not opt-out.
European Union. For individuals to whom the General Data Protection Regulation (“GDPR”) applies, we may process your Personal Data on the following grounds, in addition to any other grounds that may be available pursuant to applicable law:
Consent. Where you have given us consent through a statement or clear affirmative action agreeing to the processing of your Personal Data. For instance, by submitting your Personal Data on a form on our website for a specified purpose.
Contract. Where processing of Personal Data is necessary to perform a contract to which you are a party with Matidor, or which you have agreed to enter with Matidor.
Legal Obligation. To comply with a legal obligation to which Matidor is subject.
Legitimate Interests. Where the processing of Personal Data is based on our legitimate interests, provided that these do not override your own interests and fundamental rights. We have legitimate interests in the following:
to properly operate and deliver our Services to you;
to understand how users engage with our Services;
to improve our Services;
to market our Services; and
to provide customer service, including but not limited to, responding to inquiries and feedback.
7. Disclosure of Personal Data
General. When we disclose your Personal Data to third parties, we take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with and these third parties provide contractual guarantees to implement appropriate technical and organizational measures in accordance with applicable privacy and data protection laws. We minimize the amount of Personal Data we disclose to what is directly relevant and necessary to accomplish the specified purpose.
Service Providers. We may provide your Personal Data to third party service providers in order to help us achieve the Purposes and operate our Services. For example, we may use third party service providers to help us process payments, analyze usage of our Services, track the effectiveness of our marketing strategies and communications, assist with the prevention, detection and investigation of potentially illegal acts and security breaches, collect and process error and crash reports, and store data. We take commercially reasonable steps to help ensure our service providers provide at least the same level of protection for Personal Data as we do.
Corporate Transactions. We may also disclose or transfer your Personal Data to affiliates or third parties in the event of a proposed reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or equity, subject in each case to customary confidentiality agreements.
Legal Disclosure. We may disclose Personal Data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. This includes the disclosure of Personal Data where necessary for the establishment, exercise, or defense of legal claims, or as otherwise permitted by applicable law. Matidor will have no liability associated with any such disclosures made in good faith.
International Transfer and Storage. Your Personal Data may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using our Services and otherwise providing us your Personal Data, you consent to the transfer of your Personal Data to countries outside of your country of residence, which may have different data protection rules than in your country. While such information is outside of the Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your Personal Data will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of Personal Data from the European Economic Area to third country.
8. Retention of Personal Data
Our data retention periods may vary depending on the country in which you receive Services and applicable law. In Canada, if we use Personal Data to make a decision that directly affects you, we will retain that Personal Data for at least one year, so that you have a reasonable opportunity to request access to it. In any event, we will retain your Personal Data only as long as necessary to:
fulfill the Purposes;
protect our legal rights; and
comply with applicable law. We will securely delete or anonymize the Personal Data once it is no longer necessary for us to hold it. We are not responsible for any liability or loss you experience as a result of such disposal of Personal Data.
9. Security of Personal Data
We protect your Personal Data using appropriate technical and organizational measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Such measures include employing industry- standard encryption at every stage of contact with you and your data. We take steps designed to ensure that only those employees who need access to your Personal Data to fulfil their employment duties will have access to it. While we maintain a strong system for data protection, no method of transmission over the Internet, or other method of storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect Personal Data by, for example, closing all web browsers after using our website.
10. Rights Relating to Personal Data
General. You have certain rights relating to your Personal Data, subject to applicable law in each instance:
Right to be Informed. To know how your Personal Data is collected, how it is used, and how it is disclosed and stored. This further includes:
Right to Withdraw Consent. To withdraw your consent to the processing of your Personal Data at any time. Please be advised that withdrawing your consent to the processing of Personal Data may impact the provision of Services. For further information on this, please contact our Privacy Officer as provided in the “Contact Us” section below.
Right to Make a Complaint. To make a complaint about the processing of your Personal Data.
Right to Access. To receive a copy of your Personal Data.
Right to Rectification. To request correction of your Personal Data.
European Union. If you are an individual to whom the GDPR applies, then you have the following additional rights relating to your Personal Data, subject to applicable law in each instance:
Right to Erasure. To request the deletion of Personal Data when: (A) you believe it is no longer necessary for the purposes collected; (B) you withdraw your consent or object to the processing of your Personal Data; or (C) your Personal Data was unlawfully processed.
Right to Restriction of Processing. To restrict the processing of Personal Data if you dispute its accuracy or object to its processing.
Right to Portability. To request that your Personal Data be transferred to another organization.
Right to Information about Automated Decision Making. To receive information about the basis of any automatic decision making (e.g., algorithms).
Right not to be Subject to Automated Decision Making. To not be subject to decisions based solely on automated processing, unless this is necessary pursuant to a contract between you and Matidor.
Right to Object to Processing Activities. To object to the processing of your Personal Data based on our legitimate interests.
California Residents. This section applies to our collection and use of “Personal Information”, as defined under the California Consumer Privacy Act (2018), as amended (the “CCPA”), if you are a resident of California. As used in the CCPA, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
Your Rights. As a resident of California, you have certain rights with respect to your Personal Information, subject to applicable law in each instance:
Right to Know. To request information on the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business and/or commercial purposes for which such Personal Information is collected and shared. You also have the right to request information on the categories of Personal Information which were disclosed for business and/or commercial purposes, as well as the categories of third parties to whom disclosure was made in the twelve (12) months preceding your request for your Personal Information.
Right to Delete. To request us to delete Personal Information that we collected from you.
Right to Opt-Out. To opt-out of the “sale” of your Personal Information to third parties. Matidor does not sell your Personal Information in the traditional sense. However, “sale” is defined broadly under the CCPA to include the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating, of your Personal Information to a third-party. We may utilize third-party analytics services (e.g., Google Analytics) to help understand the use of our website. These third- party service providers may use Personal Data collected through the cookies on our website to generate advertisements based on your interests (“Interest-Based Advertising”). Any use of third-party analytics services and Interest-Based Advertising by us may constitute a “sale” under the CCPA.
Right to Non-Discrimination. To not receive discriminatory treatment when you exercise your California privacy rights (e.g., denial of goods or services, provision of a different level, quality or price for goods or services). However, notwithstanding the foregoing, different service levels and prices may be provided if such difference is reasonably related to the value provided by the Personal Information.
Handling of Personal Information. The following table sets out the categories of Personal Information collected, disclosed and “sold” (as such term is defined in the CCPA and explained above) by Matidor during the 12 months preceding the ‘Last Updated’ date of this Privacy Policy:
Category of personal information
We Collected
We Sold
Business Purpose for which Disclosed to 3rd Parties
Category of 3rdParties to whom Disclosed
Identifiers Examples: name, postal address, unique personal identifier, online identifier, IP address, email address, driver’s license number, etc.
Yes
Yes, but only to the extent that use of 3rd party analytics services is considered a “sale” under the CCPA.
Maintaining security and proper function, quality of Services and billing for Services.
Service providers
Categories of Personal Information in Cal. Civ. Code 1798.80(e) Examples: name, signature, bank account number, credit card number, other financial information.
Yes
Yes, but only to the extent that use of 3rd party analytics services is considered a “sale” under the CCPA.
Maintaining security, function, quality of the Services and billing for the Services.
Service providers
Characteristics of Protected Classifications under California or US Federal Law Examples: gender, age, race, medical condition, marital status.
No
No
N/A
N/A
Commercial Information Examples: purchase history and billing and transaction information.
Yes
Yes, but only to the extent that use of 3rd party analytics services is considered a “sale” under the CCPA.
Maintaining security, function, quality of the Services and billing for the Services.
Service providers
Biometric Information Examples: physiological, biological, or behavioral characteristics (including DNA, fingerprints, images, voice recordings).
No
No
N/A
N/A
Internet or Other Electronic Network Activity Information Examples: information regarding a consumer’s interaction with a website, application or advertisement, including browsing history and search history.
Yes
Yes, but only to the extent that use of 3rd party analytics services is considered a “sale” under the CCPA.
Obtaining analytical services to better understand user experience.
Service providers
Geolocation Data Examples: physical location.
Yes
Yes, but only to extent that use of 3rd party providers and analytics services is considered a “sale” under the CCPA.
The provision of our Services.
Service providers.
Sensory Information Examples: call and video recordings, profile photos).
Yes
Yes, but only to the extent that the use of 3rd party providers and analytics services is considered a “sale” under the CCPA.
The provision of our Services.
Service providers.
Professional or employment-related information Examples: job history, resume.
Yes
Yes, but only to the extent that the use of 3rd party providers and analytics services is considered a “sale” under the CCPA.
The provision of our Services.
Service providers.
Non-public educational information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. §1232g and 34 C.F.R. Part 99). Examples: student records.
No
No
N/A
N/A
Inferences drawn from Personal Information Examples: consumer preferences, characteristics, psychological trends, behavior.
Yes
Yes, but only to the extent that use of 3rd party analytics services is considered a “sale” under the CCPA.
Obtaining analytical services to better understand user experience.
Service providers
d. Exercising Your Rights.
Subject to applicable law: (i) we may verify your identity before fulfilling requests to exercise any rights; and (ii) we may request additional information if we cannot initially verify your identity, or if we require such additional information in order to properly assess your request. Any Personal Data you disclose to us for purposes of verifying your identity and/or exercising your rights will solely be used for the purpose of verification and processing of your request.
If you would like to exercise your any of your Personal Data rights, please refer to our “Contact Us” section below. When doing so, please tell us which right you are exercising and provide us with contact information to direct our response. Response procedures may vary depending on the laws applicable to you.
11. Third-Party Materials
Occasionally, we may include third party products, services, links and/or applications through our Services (collectively, the “Third-Party Materials”). These Third-Party Materials are not owned, maintained, operated or controlled by Matidor. If you engage any Third-Party Materials, such third-party’s privacy notices and practices will apply. We cannot guarantee the privacy or security of your Personal Data once you provide it to a third-party and we encourage you to evaluate the privacy and security policies of each such third-party before any such engagement or disclosure. Matidor is not responsible for the content of such Third-Party Materials and does not make any representations, warranties or guarantees regarding the content or the privacy practices of such third parties. For certainty, Matidor disclaims any liability associated with your access to, use of, download of, or reliance on, such Third-Party Materials and their content. If you decide to access, use or download any such Third-Party Materials, you do so at your sole risk.
12. Communications with Us
To opt-out of receiving certain communications from us through your use of the Services (the “Communications”), you may either contact us as provided in the “Contact Us” section below, or, if applicable, click “Unsubscribe”. Please note that certain Communications may be necessary for the proper functioning and use of the Services, and opting out of those Communications may prevent the proper use of the Services.
13. Personal Data About Other Individuals Before providing any Personal Data on behalf of a third-party, you confirm that you have received all necessary authorizations to do so.
14. Children’s Privacy
We do not knowingly collect or solicit any Personal Data from children. In the event that we learn that we have collected Personal Data from a child, we will promptly take steps to delete that data.
15. Changes to Our Privacy Policy
We may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you with notice of material changes to the Privacy Policy as appropriate under the circumstances. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to our website.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any applicable rights, you may contact our Privacy Officer and Data Protection Officer at [email protected]
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