The Importance Of Accessing Real-Time Data In Your Field Service Projects
Why Accessing Real-Time Data in Your Field Service Projects is So Important
Now more than ever, field service professionals need access to real-time data in order to optimize their operations. Environmental coordinators and project managers need quick access to information from the field. You can get real-time data by inputting securely from the field into a field service platform like Matidor. This means fewer errors and redundant data entry on multiple platforms. More importantly, it can help you reduce costs and increase profitability. Real-time data can also help you improve customer satisfaction by increasing transparency between the office and the field. Many tools exist but a single platform like Matidor can help you achieve this competitive advantage.
Currently, you may have a few systems in place for organizing your project data and managing deliverables from the field. Tracking progress in the field is often done with paper reporting and transcribing information into various spreadsheets. You want to make quick decisions but the information must be gathered from various places before anything is actionable. Field costs can only be approved weeks after the work is done with a lag between when the work was actually completed, and what was invoiced. Field service management software like Matidor is here to change this. Read on to learn how we’re making real-time information accessible and fast.
Track Progress in the Field
Field service projects can be time-consuming with complex regulations and long hours spent in the field. When executed effectively, however, field service projects are completed on time and on budget – and with minimal mistakes or issues. But how can you ensure that your projects are consistently successful? When your work and progress exist in one platform, you eliminate long email threads and busy inboxes and can get the full picture of where a project is at. You want to lead your team with clear direction and communication while providing concise and clear updates to clients. Matidor allows you to browse your data for exactly what you need. No more “circling back” in long email threads. You’ll have updates on your desktop, tablet, or phone, right when you need them. Visualize and gain control over your progress in the field with Matidor.
Matidor offers a real-time look at your projects as they exist on the map. The platform you use for environmental work must be able to communicate with geographical accuracy while also being user-friendly for the whole team. Matidor’s ArcGIS integration and GIS product back-bone mean any work you do can be easily communicated with ease in this format. Import or export GIS files to build complexity in your project. With project groups, you can organize your work based on different parameters. Our team will work with you to ensure Matidor is set up to reflect the style of work you are doing and reflects the most common data you need from your work.
Make Better and Faster Informed Decisions
Monitoring data can help your team identify potential problems before they become major issues and prevent expensive delays or setbacks. An accurate and up-to-date picture of your KPIs enables you to make informed business decisions that will improve your bottom line. Armed with the right information, you can ensure that your field team has the resources they need to complete their tasks efficiently, and identify areas where you can save time and money. This helps you deliver high-quality results while minimizing delays and downtime.
Are you waiting for an email to come through to get started on a task? Needing to prompt a colleague to ensure clarity or work done? Matidor gives your team actionable info they need at their fingertips. Property ownership and contacts, maps, and historical site information are all stored neatly and tied to that geographic location. Faster information and decisions mean your team can start work immediately, without unnecessary administrative delays. However, quicker doesn’t mean harder. Having instant insights will allow your team more time on high-value work like analysis, client growth, and increasing project capacity. You’ll be cutting down on redundant tasks and relying less on back-and-forth communication.
Improve Client Services
Providing timely and accurate information to your clients helps to ensure that your projects are completed on time and within budget. Having a centralized system for storing and tracking data ensures that you have an accurate and up-to-date picture of your project status at all times. In addition, real-time reporting tools make it easy for you and your team to communicate the status of each job to your clients, so they can view the progress being made in real time. You can also easily share reports with stakeholders and other team members, enabling them to stay informed about the progress of each project.
If your team is at capacity, important updates can slip through the cracks, and valuable time is spent tracking down information to share with the team and clients. Having a one-stop-shop platform like Matidor for your information means you can make sure your team is on the same page. Easily keep clients up to date on progress and update stakeholders from one spot with Matidor.
Reduce Costs
There are many ways to improve operational efficiency through data-driven insights. You can reduce waste by cutting down on unnecessary activities, such as redundant trips or unnecessary site visits. You can also automate routine processes to cut down on labor costs and ensure that your team spends their time more productively. The more efficient your operations are, the less money you need to spend on overhead expenses. These are only some of the ways that instant access to your work can improve your bottom line.
Budget tracking is important in keeping costs under control. Tracking budgets in a one-stop-shop platform means that field costs and budgets can be immediately compared without waiting for invoices. Once invoiced, it’s easy to reconcile costs associated with your site as you can compare the work done with the client invoice. When you use Matidor your budgets can be broken down into different categories and costs. This allows you to organize costs by category and as granular as individual cost codes.
How Field Service Management Software Can Help Your Business
The benefits of a field service management software like Matidor extend not only to saving time or quickly seeing project status. You’ll also be consolidating existing processes into one platform. Matidor’s customizable forms allow you to collect data in the field which can then be easily exported in table form. This eliminates the need for multiple spreadsheets to house this data. Smart commenting and email notifications mean you’ll communicate quickly without long threads or multiple messaging platforms to ping your team. Matidor is easy enough to be used by anyone at the company, but accurate and powered by ESRI so that you can create drawings and communicate geographic information using the most technically precise surface mapping.
Whether you currently use traditional paper-based processes or a more advanced solution, a modern Field Service Management (FSM) platform like Matidor can help you streamline operations, improve efficiency, and maximize productivity. A few lasting benefits to housing your projects in one platform is that you have a dependable spot for information if employees or contractors join or exit your team. You’ll also be saving valuable hours that would otherwise be spent on redundant tasks like entering data in spreadsheets or waiting for invoicing to get a total idea of costs. These are just some of the large-scale benefits when you house your project information in a secure cloud-based platform.
Easily Stay Compliant
Keeping certifications and maintaining standards requires that your team is consistent in maintaining records. Staying compliant doesn’t mean just having records for a current job, but also being able to readily access past reports and documentation. When field technicians input data into a digital form, you’ll have access in real time to important compliance metrics. Through secure storage, your reporting will be easily accessible for past work as well. Customized templates and forms for your projects mean inspections and documentation on your mobile field service app will populate exactly the information you need in the correct metrics. This will ensure that no data is in the wrong format or forgotten. Consistency is key, so let a digital process handle the reporting and reminders on recurring tasks and forms.