ridgeline Case Study
Ridgeline Canada needed an efficient method for collecting and aggregating location-specific environmental data from multiple sources.
“Matidor is a well-rounded solution that is easy to learn and implement, with an extremely high level of customer service.”
Here’s how Matidor’s industry-leading
field service management
software made that possible:
As one of the leading spill response, waste management, and environmental remediation specialists in Western Canada, Ridgeline Canada provides trusted environmental solutions throughout Alberta, Saskatchewan, and British Columbia.
Until recently, the organization had managed projects using multiple Excel spreadsheets. This may have been cutting-edge tech when the company launched in 1999, but in 2022 it was impacting their ability to efficiently aggregate and share data within the team. Just as importantly, the convoluted process was making it difficult to provide accurate updates to their clients. It was time for a change.
Ridgeline’s primary goal was to develop a custom software solution that aggregated site and project-specific data without channeling resources from, or otherwise negatively impacting, their existing field operations.
Put simply, they needed a way to ensure that everybody was on the same page throughout all stages of each project and that clients received timely, accurate updates at regular intervals or upon request. It was also important that the solution included cost reporting capabilities.
To find the perfect fit for their needs, Ridgeline evaluated several leading field management software options. For the most part, they found that these solutions focused primarily on project management or database aggregation – Ridgeline needed something that incorporated both aspects while also being flexible and easy to customize. After demos from multiple software providers, Ridgeline decided to move forward with Matidor.
Initially, members of the Matidor team met with Ridgeline to create an implementation plan tailored to their exact requirements. These meetings continued throughout the entire process to ensure that everyone remained on the same page.
Within two months, Matidor delivered a working solution that incorporated all of Ridgeline Canada’s requirements and desired features. In addition to the previously discussed core features, Matidor implemented an integration with their third party accounting software, so that project expenses could be directly accessed in Matidor for budgeting and reporting purposes. The in-app chat feature allowed for real-time support from Matidor, which was immediately useful:
“Even when we mistakenly deleted a critical piece of information from Matidor, the support team worked hard and was able to restore it for us within a day.”
Schedule a free expert-led demo and discover what’s possible today.