You're Ready to Transform Your Operations. Let's Make It Happen.

Team time investment is modest and pays back quickly. The Executive Sponsor will need 5 to 10 hours over 8 weeks for kickoff attendance, milestone approval, go-live oversight, and removing blockers. The Dedicated Onboarding Contact requires 20 to 30 hours total for coordination, planning sessions, configuration review, and testing participation. Project Managers need 10 to 15 hours over 6 weeks for documentation, training, and testing. Field Teams require 3 to 5 hours over 6 weeks for mobile training and first-week adjustment. Most teams recover this time within 30 days through efficiency gains.

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You don't need perfect data to start. We've handled every scenario: inconsistent naming, duplicates, missing fields, corrupted relationships. Our process handles cleanup. In Week 2, we audit your data and assess cleanup needs. During Weeks 3 to 4, we clean, validate, and optimize (we do this, not you). In Week 4, you review and approve. By Week 6, clean data migrates. You just need to help us understand your business rules (if a record has X but not Y, what should happen?).

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That's common. Here's how we handle it. For configuration changes, we ensure you know how to do it yourself, or we can also handle it during onboarding. For custom requests, we assess scope, estimate, and prioritize appropriately for your approval. For integration needs, we add them to post-onboarding planning. The 80/20 rule applies. We focus on core features that drive immediate value. We optimize the rest once you're live and productive.

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We measure with specific metrics you'll see at every check-in. Milestone completion tracks deliverables for each phase. Team readiness involves weekly pulse checks on confidence. Adoption readiness includes pre-launch assessments. Post-launch metrics track active user rates and utilization. You'll always know where you stand and whether we're on track.

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Standard onboarding is included at no additional cost as part of your plan. This covers the full five-phase process, training, data migration, and support through stabilization. Customization work beyond standard onboarding will be estimated and provided for your approval before proceeding.

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Yes. For larger organizations, we often recommend starting with a pilot team or program, then expanding to other teams and programs once you've proven value and refined your approach. An example timeline might include a 8-week roll-out for a pilot team, and then another 8-week roll-out for all other teams. Benefits include lower risk per phase, learnings applied to the next phase, faster value realization for early adopters, and reduced overall disruption. Each team follows the same five-phase process.

After go-live, we establish regular check-ins based on your preference. Monthly check-ins are recommended for the first 3 to 6 months. During these sessions, we review adoption metrics and system performance, address any emerging questions or issues, discuss optimization opportunities, and plan Phase 5 integration and expansion activities. Quarterly check-ins are typical after Month 6. These include a strategic review of platform usage and ROI, roadmap discussion for new features, advanced training opportunities, and long-term optimization planning. Your dedicated onboarding contact and our onboarding manager typically attend these sessions.

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If your system isn't on our standard integration list, our REST API supports custom connections. We document requirements in week 1-2, and develop custom integrations after the initial onboarding (weeks 8+) once your team is comfortable with Matidor.

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We have contingency plans. In Week 5, final dress rehearsals test migrations and cutover procedures. During launch week, the full team monitors, not just one person. In-app support chat provides immediate access to help when teams need it. With our extensive experience in onboarding, we've had only two instances requiring launch delays, and zero failures post-launch. If issues arise, we address them before they impact your operation.

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Change resistance is common. Address it through visible executive sponsorship, phased rollout starting with early adopters, quick wins demonstrating immediate value, role-specific training showing how Matidor makes their work easier, and maintaining parallel systems during transition to reduce risk. Most resistance dissolves after users experience the platform firsthand.

Virtual onboarding works well for distributed teams. Conduct training sessions via video conference with recordings for those who cannot attend live, provide self-paced learning resources (videos, documentation), schedule regional sessions if beneficial, and ensure remote workers receive equal support through in-app chat and email.

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All work products, configurations, and documentation remain in the system with complete attribution and history. New team members access training resources (videos, documentation), receive role-specific training, and continue operations without interruption. The platform preserves institutional knowledge independent of personnel changes.

Yes. Implementation pauses if needed for operational priorities. When ready to resume, your dedicated onboarding manager picks up where you left off. Most organizations complete implementation within 4-6 weeks when they can dedicate required time, or spread it across longer timelines with pauses as needed.

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