Master Matidor at Your Own Pace
Everything you need to get confident with Matidor: video tutorials, documentation, and support when you need it.
Overview
Learning new software shouldn't be overwhelming. Whether you're setting up your first project, troubleshooting a workflow, or exploring advanced features, our learning resources help you find answers quickly and work confidently. Learn when you need to, in the format that works best for you.
Learn Your Way
Matidor 101 Video Series
What It Is
Short, focused video tutorials covering core Matidor features and common workflows. Each video demonstrates one specific task or feature so you can find exactly what you need without watching hours of content.
Best For
- New users getting started with Matidor
- Visual learners who prefer watching over reading
- Field teams learning mobile workflows
- Office teams learning desktop features
- Anyone who wants to see how something works before trying it
What's Covered
- Getting started: Navigation, dashboard overview, basic setup
- Project management: Creating projects, assigning tasks, tracking progress
- Field operations: Mobile workflows, data collection, photo documentation
- Budget and cost control: Budget setup, expense tracking, variance reporting
- Reporting and analytics: Running reports, interpreting dashboards, exporting data
- Team collaboration: Communication tools, notifications, file sharing
- Advanced features: Integrations, custom workflows, automation
How to Access
All Matidor 101 videos are available on our YouTube channel. Watch anytime, on any device. No login required.
User Documentation
What It Is
Searchable knowledge base with step-by-step guides, feature explanations, troubleshooting articles, and best practices. Written for quick reference when you need to accomplish something specific.
Best For
- Finding answers to specific questions quickly
- Step-by-step instructions for complex tasks
- Troubleshooting error messages or unexpected behavior
- Understanding feature details and configuration options
- Learning best practices for your workflow
In-App Support Chat
What It Is
Live support chat available directly inside Matidor. Ask questions while you work and get help without leaving the platform.
Best For
- Getting immediate help with something you're working on
- Clarifying how a feature works in your specific context
- Troubleshooting issues in real-time
- Quick questions that don't require formal training
When It's Available
In-app support chat is available during business hours (Monday-Friday, 8 AM - 6 PM MST). Response times are typically under 20 minutes during business hours.
How to Access
Click the support icon in the bottom-right corner of Matidor on any page. The chat opens without interrupting your work.
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Email Support
What It Is
Email-based support for non-urgent questions, feature requests, or detailed troubleshooting that requires documentation or screenshots.
Best For
- Complex questions that require research or investigation
- Providing context with screenshots or detailed descriptions
- Non-urgent questions outside business hours
- Feature requests or suggestions
- Account or billing questions
Response Time
24-hour response time on business days. Urgent issues should use in-app support chat for faster assistance.
How to Reach Us
Email: support@matidor.com
Custom In-House Training
What It Is
Tailored training sessions delivered by Matidor experts for your team, on your schedule, focused on your specific workflows and use cases.
Best For
What's Included
- Teams onboarding multiple users at once
- Organizations with unique workflows requiring customized training
- Teams that prefer instructor-led training over self-paced learning
- Refresher training for existing users
- Training on advanced features or integrations
- Pre-training consultation to understand your workflows
- Custom training agenda built around your needs
- Role-based sessions (field teams, office staff, managers)
- Live Q&A and hands-on practice
- Follow-up materials and resources
- Post-training support for questions
Format Options
- On-site training at your location
- Virtual training via video conference
- Hybrid approach (combination of on-site and virtual)
Investment
Custom training is available at cost. Pricing depends on team size, training duration, format, and customization requirements. Contact us for a detailed estimate.
New to Matidor? Start Here
Step 1: Watch the Getting Started Videos
Begin with the Matidor 101 "Getting Started" series. These videos cover navigation, dashboard layout, and basic concepts. Total time: About 20 minutes.
Step 2: Explore Your Role-Specific Resources
Once you understand the basics, focus on videos and documentation specific to your role:
- Field Technicians: Mobile workflows, data collection, photo documentation
- Office Staff: Desktop features, project setup, reporting
- Project Managers: Budget tracking, team coordination, status reporting
- Executives: Dashboards, analytics, high-level reporting.
Step 3: Try It Yourself
Apply what you've learned by working through a real task in Matidor. Reference documentation as needed. Use in-app support chat if you get stuck.
Step 4: Explore Advanced Features
As you become comfortable with core features, explore advanced capabilities like integrations, custom workflows, and automation.
Frequently Asked Questions
No. Videos are organized by feature and workflow so you can watch only what's relevant to your role. Start with the "Getting Started" series, then pick specific topics you need.
Yes. Videos are available on YouTube and work on any device. Documentation is mobile-optimized and accessible from within the Matidor mobile app or through a browser.
- Need to see how something works? Watch the video.
- Need step-by-step instructions? Check the documentation.
- Stuck on something right now? Use in-app support chat.
- Complex or non-urgent question? Send an email to support.
- Training for your whole team? Request custom training.
Email support is available 24/7, with responses within 24 business hours. In-app chat is available during business hours (Monday-Friday, 9 AM - 5 PM PST). For urgent issues outside business hours, email support@matidor.com with "URGENT" in the subject line.
Absolutely. We regularly update our learning resources based on user feedback. Email your suggestions to support@matidor.com or mention them in your in-app support chat.
Use in-app support chat or email support. Our team can walk you through tasks not yet documented or schedule a brief call if needed. If we see patterns in questions, we'll create new resources to address them.
Custom training investment depends on team size, duration, format (on-site vs. virtual), and customization requirements. Typical range: $2,500 to $10,000. Contact us for a detailed estimate based on your needs.
Yes. Many teams schedule refresher training 3-6 months after initial onboarding to reinforce best practices, introduce new features, or train new team members. Custom training is available whenever you need it.
Currently, all training materials, documentation, and support are provided in English. The Matidor interface supports English. If your team requires support in other languages, contact us to discuss options for translation or multilingual support.
Matidor 101 videos are hosted on YouTube and can be accessed anytime with internet connectivity. For offline viewing, use standard YouTube download methods or third-party tools per YouTube's terms of service. We also provide video transcripts and written documentation as alternatives.
Training materials and documentation update with each platform release (typically monthly or quarterly). Major feature releases include new training videos and updated documentation. Subscribe to our release notes or product updates to stay informed about new capabilities and learning resources.
Currently, Matidor does not offer formal certification programs. We provide comprehensive self-paced learning through videos and documentation, plus custom in-house training for organizations requiring tailored instruction. Contact us if formal certification would benefit your organization.