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Frequently Asked Questions

How long does implementation take?

Most companies are operational within 4-6 weeks. Typical timeline: 2 weeks for discovery and configuration, 2 weeks for training and testing, then full deployment with dedicated onboarding support.

Learn more about onboarding →

Does Matidor work offline for remote field locations?

Yes. The mobile apps are built offline-first. Field teams collect data, capture photos, and submit forms without any connectivity. Data syncs automatically when connection returns. Critical for oil and gas drilling sites, remote environmental assessments, and offshore operations.

Does Matidor integrate with our accounting system?

Yes. Matidor integrates with QuickBooks Online, Deltek Vantagepoint, Harvest, and Replicon out of the box. Custom integrations available for other systems through our REST API.

Can we try Matidor before committing?

Yes. Start with a free 14-day trial (no credit card required). Test the platform with real project data and your actual team. Most companies know within the trial period whether Matidor fits their needs.

How secure is our data?

Enterprise-grade security with TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, SSO support, and detailed audit trails. Regular security audits and 99.9% uptime guarantee.

Can we use just one feature or do we need the full platform?

You can use features individually or together. Many companies start with their biggest pain point (often Budget and Cost Control or Field Operations), then expand to other features. Each feature works independently but they share data when used together.

What industries does Matidor serve?

Matidor serves oil and gas operations, environmental consulting firms, construction companies, utilities, property management, mining operations, renewable energy, and any organization managing complex multi-site field operations. The platform adapts to your industry's specific workflows and compliance requirements.

What is GIS-native field operations software?

GIS-native means geographic information systems capabilities are built into the platform's core architecture, not added as an afterthought. Every project, task, and budget item connects to a location, enabling geographic visualization, proximity-based coordination, and spatial analysis for better field operations management.

Can Matidor replace our current project management software?

Matidor is designed specifically for multi-site field operations with offline mobile capability, real-time budget tracking, and geographic coordination. If your current software lacks these capabilities and you manage 10+ projects across multiple locations, Matidor typically provides significant advantages. Many teams run both systems in parallel during transition before fully switching.

How does Matidor handle data security and privacy?

Matidor uses enterprise-grade security including TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, role-based access controls, SSO support, detailed audit trails, and regular security audits. We maintain 99.9% uptime guarantee with automated backup and disaster recovery.