How West Country Energy Services Replaced Aging GIS Software and Brought Their Team Back to Business Hours
Company: West Country Energy Services
Industry: Pipeline Integrity and Field Services
Location: Red Deer, Alberta
See how Matidor works for oil and gas sustainability and reclamation teams.
The Company
West Country Energy Services is a proudly Canadian-owned field services company with over 24 years of experience serving the oil and gas and utility sectors across Alberta and Saskatchewan. Headquartered in Red Deer, Alberta, they are one of Canada's largest vegetation management providers and a trusted name in pipeline integrity, natural gas leak detection, LDAR surveys, and emissions management.
West Country operates year-round across some of Western Canada's most remote pipeline corridors. Their teams include field technicians conducting ground-level surveys, and a back-office operations group responsible for data processing, reporting, and client deliverables. Coordinating both groups accurately and efficiently is core to delivering on their service commitments.
The Challenge
West Country had been relying on a combination of spreadsheets and offline GIS applications that had aged well past their useful life. The GIS platform lacked developer support, required constant workarounds, and created daily friction for field crews who were troubleshooting software bugs instead of completing survey work.
The impact on the back office was just as significant. Managers and foremen were manually reconciling documentation well into the night - sometimes past 2 a.m. - to keep up with what crews had completed. Missed services and duplicated entries were slipping through, creating errors in client deliverables and additional rework.
The core problems:
- Aging offline GIS apps with recurring bugs and no developer support
- Field technicians spending time on software workarounds instead of survey completion
- Managers and foremen processing documentation past 2 a.m.
- Missed services identified after the fact, requiring rework
- No shared visibility across surveyors working simultaneously on the same project
- Multi-step upload process through Dropbox creating sync delays.
Why Matidor
Matidor's GIS-native design matched how their team already thinks about work: geographically. The ability to see every surveyor's progress on a shared live map, assign tasks directly to field technicians, and sync data with a single button tap addressed every layer of the problem - from the field crew to the back office.
The Solution in Action
Replacing Disconnected GIS With a Unified Field Platform
All survey data that West Country's field technicians handle is now collected and compiled in Matidor. Custom forms are preloaded on mobile devices before crews head out. Work happens fully offline in areas with no cellular coverage and syncs in a single tap when connectivity returns - replacing a multi-step Dropbox upload process that had been a persistent friction point.
Shared Map Visibility Across All Surveyors
With multiple technicians surveying simultaneously across large pipeline corridors, tracking who had covered which segments and where gaps existed had been a persistent challenge. Matidor's location intelligence gives the entire team a shared live map of completed and outstanding work. Missed services are now spotted proactively, and tasks are assigned and tracked directly in the platform before they become compliance issues.
Task Assignment and Year-Long Project Tracking
West Country uses Matidor's project management tools to manage multi-month inspection programs from a single dashboard. Managers assign tasks to individual technicians, track completion status in real time, and monitor team productivity without waiting for end-of-day reports - replacing verbal follow-up and manual check-ins that had been consuming significant management time.
Count Data in Minutes Instead of Hours
Aggregating count data from multiple surveyors previously required a manual process that could take an hour or more per cycle. With Matidor, the same aggregation now takes a few clicks. Survey data captured in the field is immediately available for reporting, reducing one of the most time-consuming back-office tasks in their workflow.
Standardized Data Collection With Custom Forms
West Country collects data across multiple service lines - natural gas leak detection, LDAR surveys, pipeline integrity inspections, and right-of-way assessments. Matidor's custom forms within the field operations module let them standardize data capture for each service type. Every entry is GPS-tagged automatically, giving the back office location context on every data point without additional effort from field crews.
Results and Impact
West Country does not yet have formal metrics to report, but the operational improvement has been significant and team-wide.
The shift back to business hours is the clearest measure of how much manual processing burden Matidor removed. For a team doing year-round fieldwork across remote corridors, reclaiming that time has a direct effect on sustainability, retention, and the quality of work delivered to clients.
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